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As a National Account Manager at MCS, Houston Holloway’s primary focus is on expanding strategic client relationships and acquiring new clients for the organization. With extensive sales experience, particularly in the multifamily renovation industry, Houston is committed to driving results through trusted partnerships and tailored service. Increasing the overall performance of the residential client portfolio by providing best-in-class support is central to his approach to client success. He holds a Bachelor of Science in Computer Science from Indiana University, Bloomington.
When it comes to tenant satisfaction, maintenance teams are on the front lines. They’re often the first to hear about a problem and the first to make an impression through how quickly and professionally they resolve it. In multifamily housing, where residents have plenty of options, that experience matters.
When a national build-to-rent (BTR) developer learned a potential investor would be touring up to 62 single-family homes across four markets, they had only days to ensure every property was show-ready. With the investor’s decision potentially determining the company’s next phase of growth, the builder turned to MCS—a trusted partner—to deliver flawless first impressions.
As technology advances, so do the expectations for safety and convenience in multi-family rentals (MFR) and student housing. And according to recent research, residents are willing to pay more for the enhanced security provided by technology solutions like smart doorbells, video surveillance and mobile access control.