How does your company identify and qualify subcontractors?

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This process thoroughly reviews the partner's practices, policies, and relevant certifications. Once compliance is confirmed, the partner must complete a robust qualification form to gather detailed information about their capabilities, previous experience, and resources. Following this, an interview with the Service Partner Management team is conducted to assess the partner's alignment with our organizational values and objectives and discuss expectations and deliverables.

A comprehensive system and values training are mandatory for any subcontractors involved in the process. This training is crucial as it equips subcontractors with the necessary knowledge about our operational protocols, ethical standards, and the specific systems they will use. A work order will be dispatched only after completing this training, ensuring that all parties are adequately prepared to fulfill their responsibilities.

Furthermore, to maintain the highest levels of service quality, subcontracted work is, whenever possible, overseen by an MCS Project Manager. This oversight is instrumental in providing quality assurance throughout the project lifecycle, as the Project Manager monitors the work, addresses any concerns, and ensures that all deliverables meet our established benchmarks for excellence. This structured approach promotes accountability and fosters continuous improvement across all service engagements.